FAQs

Frequently Asked Questions

What is RingCentral?
What is Unified Messaging?
Can I have custom greetings?
How much does RingCentral cost?
Can I use my current phone number with RingCentral?
Can I use my existing toll free number with RingCentral?
Does RingCentral offer vanity toll free numbers?
How long does it take to activate a new RingCentral account?
In case I cancel my RingCentral service, will i be able to keep my RingCentral number?
Do I need additional phone lines or equipment for RingCentral?
How much does RingCentral charge per minute of call?
Can I switch to a different pricing plan any time I choose to?
Does RingCentral charge me for checking messages?
Will I be charged during the free trial?
What services and features are included in the free trial?
Does RingCentral offer free set up?
Do I have to make a commitment to anything?
How can I cancel my RingCentral subscription?

What is RingCentral?

RingCentral is a virtual PBX system equipped with the advanced features you need to manage your communications excellently. Once you sign up, your RingCentral phone number is instantly activated together with all the functions that go with it. You can route calls to different numbers, whether they are office extensions, home phone, mobile phone or voicemail. You also have the ability to screen calls and choose what calls to take, reject or direct to voicemail. Manage your communications through the RingCentral Call Controller, your personal telecommunications command center. You can view all call records including date and time, length and result of the call. You can also send and receive faxes online and through your email inbox. Other online tools include call recording, voicemail to mail, Microsoft Outlook integration and one-touch dialing.

All these capabilities are available for a very competitive monthly price. Choose the pricing plan that suits your company best.

What is Unified Messaging?

Unified messaging synchronizes all your communication tools into one system, giving you full control of all your phone lines, local extensions, mobile phones, PDAs, fax and email accounts. Through a single number, all your customers, clients, as well as your family and friends, can reach you easily. And the online control center, Call Controller, lets you access all your communication devices conveniently and systematically.

You can choose a local or a toll free number from RingCentral. Make and receive calls, send and receive faxes and retrieve voicemails at any time of the day with your RingCentral account. You can also get your voicemails through your landline, your mobile phone or your online account, lending you more efficiency as you manage your business.

With RingCentral unified messaging, you get rid of all the hassles that come with numerous numbers, passwords and the time it takes for you to access your different accounts.

Can I have custom greetings?

Yes. RingCentral lets you create your own greeting through your online account. You can also get professionally recorded greetings or default system greetings from RingCentral. .

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How much does RingCentral cost?

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Can I use my current phone number with RingCentral?

Yes. You can easily transfer your current phone number and use it for your RingCentral account. Enjoy the features from RingCentral without having to inform your contacts of a new number.

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Can I use my existing toll free number with RingCentral?

Yes. Click here for instructions on how to transfer your existing toll free number to RingCentral. For transferring a local number, instructions can be found here.

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Does RingCentral offer vanity toll free numbers?

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How long does it take to activate a new RingCentral account?

Your RingCentral account is activated immediately after you sign up. During your 7-day free trial, you will be given 30 minutes to use and test the service.

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In case I cancel my RingCentral service, will I be able to keep my RingCentral number?

You own the toll free number you get with your RingCentral account. If you had at least one month of subscription and if your account is in good standing, then you can keep your number. Local numbers are non-transferrable at this time.

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Do I need additional phone lines or equipment for RingCentral?

No. RingCentral does not require additional hardware. The unified messaging service from RingCentral is a stand-alone service. You can answer all incoming calls from your existing phone lines if you connect them to your RingCentral number. You can also use your PC to answer calls, read faxes and get voicemails 24/7 through the RingCentral Call Controller. Call Controller is an exclusive RingCentral feature that lets you take calls straight from your PC.

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How much does RingCentral charge per minute of call?

RingCentral bills you in 30-second increments rounded to the nearest half minute, both for calls and fax transactions. (A fax uses around one minute for each page.) So if your call lasted for 1.47 minutes, you will be billed for 1.5 minutes. There is no double billing for forwarded calls. Visit the pricing page for more information about how you can purchase additional minutes. Premium plan subscribers can purchase minutes in large blocks.

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Can I switch to a different pricing plan any time I choose to?

Yes. Your RingCentral account is scalable to your changing needs as a business. You can change your current subscription plan at any time through your online account. Your existing payments will be prorated.

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Does RingCentral charge me for checking messages?

No. You can get your messages in your online account and your email inbox for free. You also get text message notifications and voicemails from local numbers for free.

You are charged per minute when you get your messages through phone.

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Will I be charged during the free trial?

No. During the 7-day free trial, you are not charged for any service that you use unless you activate your account within the trial period. If you do not cancel after the trial period, your account will be automatically activated and billed.

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What services and features are included in the free trial?

You can use all the standard features included in the RingCentral virtual PBX system during the 7-day trial period. You will get 30 minutes to use for whatever function you want to test.

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Does RingCentral offer free set up?

Yes. There is no set up fee when you sign up for RingCentral.

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Do I have to make a commitment to anything?

No. You can pay every month and cancel at any time you choose to. However, you can save up to 33 percent when you commit and pay on a yearly basis.

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How can I cancel my RingCentral subscription?

You can call RingCentral at (888) 898-4591 for more information regarding cancellation. Prepare your account number and billing information to verify it with the customer service representative

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