RingCentral Mobile™

Call Recording is a simple, but highly useful RingCentral feature that allows you to record phone call conversations regardless if you're taking a call on a RingCentral phone number at home using the RingCentral Call Controller, at the office using your IP phone, or on the road using your cell phone. You simply press *9 to begin recording your conversation. You press *9 again to end the recording.

A vocal notification will let your customers know when you've begun recording or have stopped recording their call. There is a default notification, or admins can create a custom notification under Company Settings -> Call Recording.

You can find your recorded conversations stored conveniently in your RingCentral Call Logs where you will be able to access your recorded conversations alongside all your detailed call information including time, date and duration of the call, as well as caller ID information.

Yes. You simply download the .wav file and whether you're forwarding a message or keeping a record of your conversation for training purposes, you can pass them along as an email file attachment.

Yes. Administrators can turn this feature on and off under Company Settings -> Call Recording in the service site.