RingCentral Professional™

Auto-Receptionist

RingCentral Professional - Auto Attendant

Every local or toll-free RingCentral number includes its own Auto-Receptionist.

Customize your auto-receptionist >>

  • Play pre-recorded personal greetings.
  • Screen calls.
  • Mange voice and fax messaging.
  • Forward calls to multiple personal numbers.
  • Track you or your employees down at temporary numbers.
  • Play music on-hold.
  • Send notifications for voice and fax messages by email, SMS and phone.
  • Communicate with callers through text-to-speech messaging.

Answering the call >>

Callers will hear options such as:

  • Press 1 for service, press 2 for sales, press 3 for account information…
  • Press 1 for John Smith, press 2 for Jane Doe…
  • If you know the number of the party you’d like to reach…

Enhance the professional image of your company >>

Customize the auto-receptionist to greet callers, to screen callers and to manage messages.

Set up a virtual office >>

Allow callers to access different employees, departments or messages to grow your business.

Use messages on hold to:

  • Answer frequently asked questions.
  • Give directions to your office.
  • Announce a new product, service or event.

Reduce your hang-up rate >>

  • On-hold music extends the length of time callers are willing hold.
  • Choose to interrupt music on hold with messages that play at timed intervals.
  • Select default or customized voice prompts, that encourage callers to wait.

Use regional settings for area code and hour formats >>

  • Set home country area code at both company and user level
  • Choose between 12-hr and 24-hr format