RingCentral Contact Center
Monitor important metrics with real-time alerts and notifications
With the integration of RingCentral team messaging and RingCentral Contact Center comes RingCentral Pulse, a collaborative approach to managing the contact center that uses intelligent bots to monitor key contact center metrics and alerts appropriate stakeholders via team messaging. This visibility gives supervisors the ability to take immediate action and resolve contact center service issues in real time, while improving the overall efficiency of contact center performance.
Ease of configuration
Supervisors can easily configure and tailor important KPIs for the agents, teams, and skill groups they are responsible for, as well as identify who should get notified to take action—all from within the RingCentral team messaging app.
Automated KPI monitoring
A series of bots proactively monitor various contact center performance indicators, informing supervisors when performance is slipping so that immediate action can be taken.
Smart alert distribution
Improve first-call resolution and meet your KPIs with contact center alerts and notifications. Avoid mediocre service and operational inefficiencies with real-time access to critical operational insights.
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