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RINGCENTRAL CONTACT CENTER™
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Designed with your customers
and agents in mind
Deliver a customer experience that makes lasting impressions and gets the service and sales results you’ve been looking for and more.
Efficient Inbound call routing
Deliver the best customer experience with skills-based call routing. RingCentral Contact Center intelligently routes calls to the most appropriate agent for the fastest resolution.
Superior Outbound capabilities
Improve outbound sales customer connections. Eliminate awkward delays when greeting callers while increasing agent productivity with RingCentral’s capability for multiple, simultaneous predictive calls. Agents are connected at the first hello, paving the way to better outcomes, higher conversion rates, and increased revenues.
Omnichannel
Empower agents across all channels—voice and digital—with a single, intuitive agent interface. Communicate with your customers the way they want to on their device of choice and increase customer loyalty and satisfaction.
Workforce Management
Optimize agent availability and achieve your goals with efficient and actionable schedules. Powerful forecasts and adherence measurements help you maximize agent availability and minimize agent downtime to reduce costs.
Quality Management
Ensure you are getting the best performance from your agents with our agent-centric approach to Quality Management. Features such as call screening, agent self-evaluations, and automated feedback and workflows give your team the tools they need to provide the best possible service.
Real-time analytics
RingCentral Contact Center Analytics offer a wide range of customizable, visual ways to make business-critical decisions in real time. With up-to-the-minute data accessed through easily customizable dashboards, you’ll be better equipped to address business issues in your call center as soon as they happen.
Customer surveys
RingCentral Contact Center supports a wide range of survey methodologies for measuring customer satisfaction. Choose from Net Promoter® Score (NPS) surveys, Customer Effort Scores, general satisfaction ratings, and more.
Hundreds of companies trust RingCentral Contact Center.
“RingCentral plays a mission-critical role in helping us build strong relationships with the patients we serve, while also allowing us to keep their information confidential and secure in accordance with HIPAA. We also found RingCentral’s platform to be completely seamless with its integrated contact center solution and open platform APIs to customize workflows.”
— Hernando Celada
Chief Information & Asset Officer
“RingCentral has made a tremendous impact on our business. The RingCentral Contact Center solution is intuitive and robust. Using contact center, we are able to help professionals and homeowners via connecting them to the right person without the need of an IVR. It is also well integrated with our CRM. Its open APIs have made it easier to integrate further with other systems.”
— Ankur Pradhan
Salesforce Engineering Manager and Architect
“In terms of the capability set, RingCentral Contact Center is a huge improvement over our previous solution. It is the best I’ve worked with in my 20 years in the call center business.”
— Ryan Stewart
Vice President of Canadian Operations
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