Efficient inbound call routing
Superior outbound capabilities
- Maximizing agent productivity
- Automating mundane tasks
- Making multiple, simultaneous predictive calls
- Eliminating awkward delays when greeting callers
Omnichannel routing
Collaborative Contact Center
Set your business up for success by making your customer interactions quick and efficient through seamless collaboration. The opportunity for real-time communication between agents, teams, and experts throughout the organization creates industry-leading customer experiences.
Workforce optimization
Management interface
Streamline all contact center interactions regardless of channel. Use powerful administration tools in a drag-and-drop development environment to reduce your dependency on IT and put control back in the hands of your call center managers.
Real-time reporting and analytics
What our customers are saying
“RingCentral is a key enabler to letting us leverage all of what we know to the benefit of both MSXI and the OEM partners.”
“Other products we looked at didn’t have contact center with built-in voice response (IVR) functionality. By going with [RingCentral] Contact Center, we wouldn’t have to spend development time and money on that.”