“Listen” for key events in social media, respond quickly to comments and issues posted on Twitter, Facebook, and more. Take personal conversations offline for appropriate interaction and problem solving.
Your customers value speed and accuracy of information. With an email system that is filtered and intelligently routed, customer requests can be tracked from submission to resolution increasing response time, decreasing errors, and boosting agent productivity.
Over half of your customers interact mainly on their mobile phone, and primarily over texts. An SMS-based support will allow your customers to bypass lengthy IVRs and directly reach an agent. With text based support, customer engagement can be as real-time as a voice call but also integrates itself into a modern day customer’s life. Faster response time and more customer engagement means more satisfied, loyal customers.