Gain actionable insights to drive your contact center performance.

RingCentral Contact Center offers a wide range of analytics and reporting tools that provide the in-depth information you need to make business-critical decisions about your call center. Our flexible reports give you the ability to quickly and easily assess how your business is handling its customer experience calls, as well as monitor the ongoing performance of your agents.

Predefined reports

Access key performance metrics in a clear and highly visual format.

Custom reports

Easily create, maintain, and distribute custom reports that monitor the ongoing performance of your call center.

Direct data access

Get direct access to customer experience data through a secure connection to your business unit.

Real-time analytics

Powerful dashboards provide up-to-the-minute insight into how your call center is performing.