SOCIAL
Never miss an opportunity to connect
Prioritize your digital customer experiences. Reduce response times on any digital channel (Facebook, Twitter, Instagram, YouTube, and more) by properly allocating resources to ensure operational efficiency, traceability of exchanges, and large-scale processing of every interaction.
MESSAGING
Customer service as easy as messaging a friend
Give customers the opportunity to interact with your brand through messaging applications like Apple Business Chat and Facebook Messenger, as well as in-app messaging on a mobile iOS® or Android™ device. Deliver a better customer experience and improve overall team performance with advanced workflows.
LIVE CHAT
Hi, How can I help?
Simplify agent to customer communication with live chat. Allow visitors to initiate chat or trigger live invitations using behavioral targeting configured to your business. Provide agents with response assistance and historical customer interaction data to personalize and improve the overall customer experience.
Your path to Inbox Zero
Manage large volumes of incoming emails with an efficient tool tailored to your process. Track, process, and control everything from the categorization of messages received to the quality of replies sent.
REVIEWS
No review left behind
Aggregate reviews from Google Play and Google My Business onto a single platform to analyze trends, contribute to conversations, and respond to product, service, or sales enquiries. Measure which products or categories require more attention and allocate resources accordingly.
- Social
- Messaging
- In-app
- Reviews
- Chat
- Intelligent
- Classification
- Engine
- Machine-learning
- Chatbot Integrations
- CRM Integrations
- Business Intelligence
- Source SDK
- 72 languages recognized
- Easy setup
- Live statistics
- Unified reporting
Social
Messaging
In-app
Reviews
Chat
Intelligent
Classification
Engine
Machine-learning
Chatbot Integrations
CRM Integrations
Business Intelligence
Source SDK
72 languages recognized
Easy setup
Live statistics
Unified reporting
RingCentral customer engagement
Sign up for a free personal demo
A solution specialist will contact you for a personalized, informative demo on the benefits of an omni-digital platform.