RingCentral Emergency Services

RingCentral Provides Access to Emergency Calling Services. RingCentral provides access to emergency calling services, allowing most RingCentral Office Users to access Emergency Services (911 in the United States and Canada, 999/112 in the United Kingdom and throughout the European Union, 999/995/993 in Singapore, and any other applicable Emergency Services number). Your access may differ depending on your location or the device you are using, and it works differently than you may have experienced using traditional wireline or wireless telephones. It is strongly recommended that you have an alternative means for placing emergency calls available at all times.

RingCentral Office users using IP Desk Phones or Emergency Services-Enabled Softphones can dial emergency numbers directly from their IP Desk Phones or Emergency Services-Enabled Softphone. EMERGENCY CALLS CANNOT BE PLACED THROUGH SOFTPHONES THAT ARE NOT EMERGENCY SERVICES-ENABLED.

Emergency calls placed through the RingCentral Office Mobile Application on a smartphone are automatically routed to the native dialer on the smartphone, and the call will be handled by your wireless service provider if wireless service is available. If your wireless service is unavailable, the call cannot be placed. The RingCentral Mobile Application cannot place emergency calls over Wi-Fi access. Emergency dialing is not available through the RingCentral Office Mobile Application on tablets or other mobile devices without a native phone dialer and a wireless service plan.

How it Works. When a RingCentral Office user dials an emergency number on an IP Desk Phone or Emergency Services-Enabled Softphone, the RingCentral phone number and the Registered Address you have provided is sent to the local emergency responder serving your location. In most cases, emergency operators have access to this information; however, in some cases the emergency operator answering the call may not be able to see your RingCentral telephone number or your Registered Address. That might happen if there is a problem validating a Registered Address, if the Registered Address is an international location, or if the Registered Address is in an area that is not covered by the landline emergency dialing network. You should always be prepared to provide the emergency operator with your RingCentral telephone number and Registered Address in case the call is dropped or disconnected. If you are unable to speak, the emergency operator may not be able to send help to your location and/or call you back should the call be disconnected. RingCentral does not control whether or not the emergency operator receives your telephone number and Registered Address.

Service limitations. RingCentral emergency services dialing will not function in the event of an Internet or power outage, if you do not have cellular service (on the RingCentral Mobile Application), or if your broadband, ISP, or RingCentral Office service is terminated. The RingCentral Mobile Application cannot send emergency calls over Wi-Fi access. It is possible that network congestion may delay or prevent completion of an emergency call. RingCentral emergency service dialing may not be available in all countries.

Registering Your Location. You agree to register with RingCentral immediately upon activation the address of the physical location where you will use the RingCentral Office service, including each IP Desk Phone and each Emergency Services-Enabled Softphone. This is your Registered Address. You agree that you will accurately register each individual line through the Account Administrative Portal or the Customer Portal for the applicable End User. If you or your End Users move a registered device to a new location, you agree to immediately update the Registered Address with the new physical location of the device with RingCentral through the Administrative Portal or in your account settings. You also may update the Registered Address at any time through You acknowledge that if you do not update the Registered Address, any emergency calls made from the device may be sent to the wrong emergency response center and will not transmit your current location information to emergency responders, delaying emergency assistance to you. The address update may not take effect immediately. Customers with more than one line or extension are solely responsible for ensuring that an accurate and up-to-date Registered Address is maintained for each IP Desk Phone and each Emergency Services-Enabled Softphone, and that their End Users are aware of how the Registered Address can be changed.

Notification of Employees, Guests, or Other Users. You agree to notify any employees, contractors, guests, or persons who may place calls using the Office Services or may be present at the physical location where the Office Services may be used, of the limitations of RingCentral emergency service dialing from Your RingCentral Office IP phone, Softphone, or other equipment. You agree to affix a RingCentral-provided sticker warning that emergency dialing service may be limited or unavailable in a readily visible place on each piece of equipment that might be used to access or use the Office Services. You and Your End Users should always have an alternative means for placing emergency dialing calls and/or sending text messages to emergency numbers.

Disclaimer of Liability for Emergency Call Response. You acknowledge and agree that your use, and use by your employees and/or guests or other third parties, of RingCentral’s emergency services dialing are subject to the limitations described herein. The availability of certain features, such as transmission of a Registered Address or your RingCentral telephone number, depends on whether local emergency response centers support those features, and are factors outside of the RingCentral Parties’ control. RingCentral relies on third parties to assist us in routing emergency calls and text messages (where available) to local emergency response centers. RingCentral does not have control over local emergency response centers, emergency responders, or other third parties. Accordingly, to the extent permitted by applicable Law, you hereby release, discharge, and hold harmless the RingCentral Parties from and against any and all liability relating to or arising from any acts or omissions of such third parties or other third parties involved in the handling of or response to any emergency call. You agree to indemnify and hold harmless the RingCentral Parties, and any third-party provider(s) from any and all third party claims, losses, damages, fines, or penalties arising out of (a) your provision to RingCentral of incorrect information, including physical addresses, or your failure to update your Registered Address; (b) your failure to properly notify any person who may place calls using the Office Services of the emergency calling limitations; or (c) the absence, failure, or outage of emergency service dialing using the Office Services for any reason; and (d) the inability of any user of the Office Services to be able to dial emergency services or access emergency service personnel for any reason.