Service Attachment – RingCentral MVP and Office Services
This Service Attachment is a part of the Master Services Agreement (“the Agreement”) that includes the terms and conditions agreed by the Parties under which RingCentral will provide the RingCentral MVP and/or Office Services (the “Services”) to Customer.
1. Service Overview
The Services are cloud-based unified communications services that include enterprise-class voice, fax, text, call handling, mobile apps, and bring your own device (BYOD) capabilities that integrate with a growing list of applications.
The Services include:
- Voice Services, including extension-to-extension calling and the ability to make and receive calls to and from the public switched telephone network (PSTN)
- Video and audio conferencing service, including screen sharing
- Collaboration Tools, including One-to-One and Team Chat, File Sharing, task management, SMS/Texting (where available) and other innovative tools
The Services may be accessed from a variety of user End Points, including IP Desk Phones, Desktop Clients, Web Clients, Mobile Applications, and Software Integrations.
2. Office Purchase Plans
A. Tiers of Service
The Services are made available in several pricing tiers, which are described more fully at:
RingCentral MVP: https://www.ringcentral.ca/office/plansandpricing.html.
Avaya Cloud Office: https://www.avaya.com/en/ca/products/ucaas/cloud-office-pricing/.
Rainbow Office: https://www.al-enterprise.com/en/rainbow-office/price-and-plans.
RingCentral offers unlimited monthly plans for some of its products and services, the Services are intended for regular business use. "Unlimited" use does not permit any use otherwise prohibited by the Acceptable Use Policy, available at https://www.ringcentral.ca/legal/acceptable-use-policy.html, including trunking, access stimulation, reselling of the Services, etc.
B. Minute and Calling Credit Bundles
Minute Bundles, e.g., Toll Free Minute Bundles, can be purchased in incremental buckets of minutes in addition to any number of minutes included with the purchased tier. Inbound Toll Free minutes and most outbound External Calls are deducted from included minutes, purchased Minute Bundles, or charged as overage at the rates currently in effect.
International Calling Credit Bundles can be purchased in addition to any base amount included with the purchased tier. International External Calls are charged against Calling Credits on the Account per destination rates, or as overage once Calling Credits are exceeded. Outbound calling rates will be applied based on the rate in effect at the time of use. Currently effective rates are available at
Extension-to-Extension Calls within the Customer account never incur any usage fee and are unlimited, except to the extent that such calls are forwarded to another number that is not on the Customer account.
Additional Calling Credits may be purchased through the Auto-Purchase feature, which can be selected for automatic purchase in various increments on the Administrative Portal. Auto-Purchase is triggered when the combined usage of all End Users on an Account exceeds the total Calling Credits or when End Users make calls with additional fees (e.g., 411).
Minute Bundles and Calling Credit Bundles expire at the end of month and cannot roll over to the following month. Auto-Purchased Calling Credits expire twelve (12) months from date of purchase. Bundles may not be sold, transferred, assigned, or applied to any other customer.
3. N11 and other Calling
Operator Assisted Calling, 311, 511 and other N11 Calling. RingCentral does not support 0+ or operator assisted calling (including, without limitation, collect calls, third party billing calls, 900, or calling card calls). The Services may not support 211, 311, 411, 511 and/or N11 calling in one or more service areas. Additional charges may apply for these calls.
4. Directory Listing Service
RingCentral offers directory listing (the “Directory Listing Service”). If Customer subscribes to the Directory Listing Service, RingCentral will share certain Customer Contact Data with third parties as reasonably necessary to include in the phone directory (“Listing Information”). This information may include, but is not limited to, Customer’s company name, address, and phone numbers. Customer authorizes RingCentral to use and disclose the Listing Information for the purpose of publishing in, and making publicly available through, third-party directory listing services, to be selected by RingCentral or third-party service providers in their sole discretion. Customer acknowledges that by subscribing to the Directory Listing Service, Customer’s Listing Information may enter the public domain and that RingCentral cannot control third parties’ use of such information obtained through the Directory Listing Service.
Opt Out. Customer may opt out of the Directory Listing Service at any time, however RingCentral is not obligated to have Customer’s Listing Information removed from third-party directory assistance listing services that have already received Customer’s information.
No Liability. RingCentral will have no responsibility or liability for any cost, damages, liabilities, or inconvenience caused by calls made to Customer’s telephone number; materials sent to Customer, inaccuracies, errors or omissions with Listing Information; or any other use of such information. RingCentral will not be liable to Customer for any use by third parties of Customer’s Listing Information obtained through the Directory Listing Service, including without limitation the use of such information after Customer has opted out of the Directory Listing Service.
5. RingCentral Global MVP or RingCentral Global Office
RingCentral Global MVP (which is also known as RingCentral Global Office and references in the Service Description to Global MVP shall also refer to Global Office) provides a single communications system to companies that have offices around the world, offering localized service in countries for which Global MVP is available. Additional information related to Global MVP Services is available at
This section sets forth additional terms and conditions concerning RingCentral’s Global MVP for customers that subscribe to it.
A. Emergency Service Limitations for Global MVP
RingCentral provides access to Emergency Calling Services in many, but not all, countries in which RingCentral Global MVP is available, allowing End Users in most countries to access Emergency Services (911 in the United States and Canada, 999/112 in the United Kingdom and throughout the European Union, and any other applicable Emergency Services number). Emergency Services may only be accessed within the country in which the Digital Line is assigned, e.g., an End User with a Digital Line assigned in Ireland may dial Emergency Services only within Ireland. Access to Emergency Calling Services in RingCentral Global MVP countries, where available, is subject to the Emergency Services Policy, available at
https://www.ringcentral.ca/legal/emergency-services.html. Customer must make available and will maintain at all times traditional landline and/or mobile network telephone services that will enable End Users to call the applicable Emergency Services number. Customer may not use the RingCentral Services in environments requiring fail-safe performance or in which the failure of the RingCentral Services could lead directly to death, personal injury, or severe physical or environmental damage.
B. Global MVP Provided Only in Connection with Home Country Service
RingCentral provides Global MVP Service only in connection with Services purchased in the Home Country. RingCentral may immediately suspend or terminate Customer’s Global MVP Services if Customer terminates its Digital Lines in the Home Country. All invoicing for the Global Office Services will be done in the Home Country on the Customer’s Account, together with other Services purchased under this Agreement, using the Home Country’s currency. Customer must at all times provide a billing address located in the Home Country. RingCentral will provide all documentation, licenses, and services in connection with the Global MVP Service in English; additional language support may be provided at RingCentral’s sole discretion.
C. Relationships with Local Providers
In connection with the provision of RingCentral Global MVP Services, RingCentral relies on local providers to supply certain regulated communication services; for example (i) for the provision of local telephone numbers within local jurisdictions; (ii) to enable you to place local calls within local jurisdictions; and (iii) to enable You to receive calls from non-RingCentral numbers on Customer’s Global MVP telephone number(s), by connecting with the local public switched telephone network. Customer hereby appoints RingCentral as Customer’s agent with power of attorney (and such appointment is coupled with an interest and is irrevocable during the Term) to conclude and enter into agreements with such local providers on Customer’s behalf to secure such services.
RingCentral’s locally licensed affiliates provide all telecommunications services offered to Customer within the countries in which such affiliates are licensed. RingCentral, Inc., is responsible for all contracting, billing, and customer care related to those services.
6. Bring Your Own Carrier (BYOC) Services
A. Service Overview. For multinational customers RingCentral offers a software as a service in which customers provide their own local telecommunication carrier services (“Bring Your Own Carrier” or “BYOC”). BYOC allows customers to receive the cloud PBX functionality of RingCentral MVP, by connecting their existing local voice carrier to the cloud PBX functionality, which includes videoconferencing, team messaging, and file sharing services. All calls to and from the Public Switched Telephone Network (“PSTN”) travel over the local voice carrier’s network via a gateway purchased and owned by the Customer (the “Gateway”).
B. Provision of Services. RingCentral provides the BYOC solution only in connection with Services purchased in the Home Country. RingCentral makes available to Customer the use of RingCentral’s cloud PBX and related services so that Customer may deploy those services to support its End Users in the BYOC Locations. RingCentral has enabled such services at Customer’s direction, including call queues, call transfer, voicemail, extension-to-extension VoIP, and other related services. Customer acknowledges that RingCentral is not the provider of VoIP or voice services as part of the BYOC solution, and that. Customer, together with its local voice carrier, is the provider of any voice, VoIP, conferencing or other related services to its users in BYOC Locations (“Local Telecommunications Service”).
C. RingCentral Disclaimer. For the purpose of the provision of BYOC, customer acknowledges that RingCentral has no liability or responsibility for the performance, security or availability of the Local Telecommunications Service or Gateway (collectively, the “Local Solution”). Customer agrees to indemnify, defend and hold harmless RingCentral and its Affiliates against all damages, costs and attorney’s fees finally awarded against RingCentral by a court of competent jurisdiction in connection with such third-party claims or agreed in a written agreement approved claims, fines, for Customer’s use of BYOC or the Local Solution.
D. Emergency Calling and Dialing Limitations
EMERGENCY CALLING MAY NOT BE AVAILABLE WITH THE BYOC SOLUTION IN ALL COUNTRIES. The RingCentral Office Cloud PBX may be unable to connect emergency calls for custom-built solutions in countries for which RingCentral has not yet enabled local dialing capabilities. CUSTOMER MUST MAKE AVAILABLE TO ITS USERS ALTERNATIVE ARRANGEMENTS TO PLACE EMERGENCY CALLS IN THESE LOCATIONS. Customer should work with its account representative and implementation team to identify service availability. Local dialing is not available in countries that have not been formally launched for service by RingCentral. All BYOC users originating calls from countries not currently supported by RingCentral Global MVP must dial the relevant country prefix to make local calls. Customer should work with its account representative and implementation team to identify service availability.
Definitions. Terms used herein but not otherwise defined have the meanings ascribed to them in the Agreement. For purposes of this Service Attachment, the following terms have the meanings set forth below:
- 1. “Digital Line” means a phone number assigned to an End User or a specifically designated location (e.g., conference room) and the associated voice service for inbound and outbound calling that permits the End User generally to make and receive calls to and from the public switched telephone network as well as to and from other extensions within the same Account.
- 2. “End Point” means an application or device through which any End User might access and/or use any of the Services, including without limitation IP Desk Phones, Desktop Clients, Web Clients, Mobile Applications, and Software Integrations.
- 3. “Extension-to-Extension Calls” means calls made and received between End Points on the Customer Account with RingCentral, regardless of whether the calls are domestic or international.
- 4. “External Calls” means calls made to or received from external numbers on the PSTN that are not on the Customer Account with RingCentral.
- 5. “Home Country” means the United States or the country that is otherwise designated as Customer’s primary or home country in the Order Form.