LIVE REPORTS

Make every call count

Real-time call center performance data to help your organization get more done.

A manager checking live reports about call center performance on multiple states on her laptop at home
Get more from your phone system
Streamline operations
Get the data you need to optimize call coverage.
Maximize your sales
Spot trends over time so you know what's working—and what isn’t.
Improve support
Deliver a better customer experience.
Business-critical information, at your fingertips

Get actionable insights

Monitor queue and agent performance through fully customizable, real-time dashboards. Track trends and patterns for more efficient staffing and SLA management.
A live report dashboard about call center service levels, including call volume and agent count
A live report dashboard about call center service levels, including call volume and agent count

Measure what matters most

Get a better understanding of call queue performance with complete end-to-end visibility of key metrics. Select the widgets that best offer the insights you need like service level, call volume, agent details, and more.
A manager checking key metrics like service levels, call volume, agent count, and agent details from her laptop at home
A manager checking key metrics like service levels, call volume, agent count, and agent details from her laptop at home

Access easy-to-read dashboards

In just a few clicks, customize your dashboard and configure the data to meet your specific needs. Project your dashboard on a TV screen to boost team spirit and motivate queue members.
An easy-to-read and access live reports dashboard
An easy-to-read and access live reports dashboard

From any device, anywhere

RingCentral Live Reports is an add-on feature and can be used together with RingCentral call queues to create a basic call center. Now you can manage your globally distributed sales and support workforce, all in one place by accessing Live Reports on any device—computer, mobile, or tablet.

Live Reports Datasheet
DATASHEET
Live Reports Datasheet
Case Study: How Goosehead Insurance gets better insights with Live Reports
CASE STUDY
How Goosehead Insurance gets better insights with Live Reports
Case Study: Naked Wines provides better service with RingCentral
CASE STUDY
Naked Wines provides better service with RingCentral
Looking to go a step further?
Explore our full range of customer engagement products. From a feature-rich contact center to omni channel digital engagement, we have a solution that fits your needs.
Gain key insights into call center performance

And learn how you can streamline customer experience, boost productivity, and meet business goals.

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A manager monitoring call center service levels from home