Audit Trail

Easily track phone system changes and solve configuration-related issues.

RingCentral Overview

Feature overview:

  • Access change logs for phone system and user changes. 
  • Audit Trail provides a searchable account history of phone system configuration changes to help admins solve configuration and user issues as well as track changes made by other admins in large organizations. This empowers admins to resolve issues using self-serve tools and simplifies managing large enterprise phone systems.

Key features and benefits:

Detailed account history

Audit Trail provides reporting on:

  • Company info changes
  • Phone number changes
  • Auto attendant and IVR changes
  • Phone and device changes
  • User list and user role changes

Search and filter

  • Quickly narrow down your system logs with filters and text-based search. Check the latest configuration changes or filter by specific dates. Audit Trail includes changes made by all users and administrators.

Export to CSV

  • Use the Download History feature to save the system log in a comma-separated values (CSV) format.

Audit Trail FAQ:


Who on the account has access to Audit Trail?

  • Only web admin with Super Admin or Billing Admin will have access to Audit Trail.

How long is the system log viewable for? 

  • Audit Trail records are viewable for 90 days. Records can be exported to CSV for local storage.

What accounts are eligible for this feature?

  • This feature is automatically enabled for all RingCentral Office customers on all tiers.