Benefits of ServiceNow:
- Make or receive calls through your RingCentral phone number directly from within your ServiceNow account.
- Eliminate the hassle to switch between applications by having a seamless integration between RingCentral and ServiceNow.
- Get alert notifications within your Glip teams with a ServiceNow alert bot.
Enhance personalized interaction with your customers:
- Click to dial phone numbers from any ServiceNow customer or account; eliminates misdials and speeds up response times.
- Automatic display of customer information with an incoming call to provide a 360 degree view of who’s calling.
- Flexible options to create an incident or a new user when a new number arrives.
What do I need to use the RingCentral for ServiceNow integration?
- The RingCentral for ServiceNow integration runs in your ServiceNow account and uses any RingCentral endpoint (desk phone, mobile app, RingCentral for Desktop) for dialing and call handling.
- You must have an existing ServiceNow account, running Windows XP or above or Mac OS X® Mountain Lion or above.
- You must have a RingCentral Office Premium or Enterprise plan.
- Supported browsers: Chrome™ 30 and above, Firefox® 25 and above, Safari® 6.0.5 and above, or Internet Explorer® 11 and above.
