Ensure great customer experience through quality interactions
- Incoming calls trigger instant pop-ups with matching customer records. If no previous record is found, a new ticket is automatically generated.
- Convert RingCentral notifications such as missed calls, voicemails, texts, faxes into tickets within Zendesk.
- Access complete call history and filtering capabilities.
Boost team productivity with streamlined workflows
- With easy click-to-dial within Zendesk, agents can spend more time servicing clients and completely eliminate misdialed phone calls.
- Multi-ticket log option lets you log a new incoming call while on an existing call or continue working on the current call.
- Enjoy integrated presence status across RingCentral devices.
Work the way you want, with no switching between apps
- Make or receive calls through the RingCentral solution directly from your Zendesk account, with no additional software required.
- Active Zendesk.com account required. Zendesk Talk Partner Edition must be enabled within Zendesk.
- You need to be running Windows XP, 7, 8 and above, or Mac OS X Mountain Lion and above.
Sign up for a free personal demo
A sales advisor will contact you for a personalized, informative demo on the key features and benefits of a cloud phone system.