RingCentral for Zendesk^®

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Feature benefits:

All cloud integration empowers your customer service

• Make or receive calls through the RingCentral phone system, directly from your account within Zendesk.
• Work in your favorite browser on Windows^® and Mac^®; no software involved.

Enhanced call efficiency makes it easier to support your customers

• With simple click-to-dial from within Zendesk, you can spend more time servicing clients and less time dialing.
• Save time by eliminating misdials.

Improved functionality streamlines your customer interactions

• Incoming callers are instantly matched to existing client records, which are automatically displayed.
• Tickets are created automatically when a call arrives for service efficiency. 

FAQs:

Do I need to install any software to make this app work?

• This app runs entirely in the cloud, therefore no software is required for users. Simply follow the instructions provided in the Administrator Guide to configure the settings in Zendesk.
• You can use the app with any RingCentral endpoint, including a desk phone, the RingCentral mobile app, or RingCentral for Desktop. To view the User Guide, click here.

How does the app work?

• The app runs in your Zendesk account, and uses any RingCentral endpoint (desk phone, RingCentral mobile app, RingCentral for Desktop, etc.) for dialing and call handling.
• You can call end users from within Zendesk by simply clicking on their phone numbers.
• For incoming calls, the app automatically brings up any matching customer record.

What do I need to use the app?

• You must have an Zendesk account, running the operation system of Windows XP or above, or Mac OS X Mountain Lion or above.
• Supported browsers: Chrome 30 and above, Firefox 25 and above, Safari 6.0.5 and above, or Internet Explorer 11 and above.