Make enrollment easy
Onboard new members in no time and create a more efficient experience through multichannel support.
Add new members easily
Increase conversions by routing new member inquiry calls to the right person every time.
Decrease wait times
Support your team by quickly adding contact center seats during heavy seasonal program enrollments.
Give your members the right plan
Use skills-based routing to help members enroll in the programs that are right for them.
Fast track care when members need it most
Improve health outcomes by intervening at the right time and helping members understand coverage and treatment options.
Resolve cases in real time
Collaborate on denials, dual-coverage disputes, and other cases with instant and secure team messaging.
Monitor provider coverage inquiries
Use call analytics reporting to spot any potential provider contract adherence issues and to improve provider education.
Meet face-to-face from 1,000 miles away
Organize virtual video meetings to review fast-moving regulatory updates and keep staff on the same page.
Hello better relationships, goodbye churn
Improve claims adjudication and reimbursement cycles through dedicated contact center features.
Offer personalized support
Create familiarity and simplify claim reviews with same-agent call handling.
Make members feel like VIPs
Do away with call queue frustration by setting up routing rules for VIP group plan clients.
Speed up the claims process
Help members save time by giving them self-service options for routine claim status inquiries.
Connect your development teams, for free
We’re here to help you stay productive with free team messaging, video meetings, and a modern business phone.
Keep member data safe and secure
We know your top priority is making sure your members’ data is always kept safe and secure. That’s why we’ve built our solutions on the most trusted communications platform.
Bring along your favorite apps
Monitor risk with AI
Use AI to detect risks within recorded engagements across phone, video, and chat content.
Collaborate in Salesforce
Text message, schedule video meetings, or place phone calls all from within Salesforce.
Deliver personalized service
Integrate and present member data-enriched screen pops to service agents.