Our Connect Platform™ allows you to seamlessly use the leading apps in the market out of the box. With the Connect Platform, you can also infuse communications into your custom business-critical apps. This allows your workforce to be more productive, your customers to be more satisfied, and at the same time provides you valuable insight into your business.
Built as an open platform from the ground up, RingCentral utilizes industry-standard APIs to easily integrate your communications into key business processes. With RingCentral, you can automate workflows, drive business efficiency, and gain valuable insights from your communications data.
RingCentral offers tight integration with many of today’s most popular business apps. This allows your company to break down the silos that can hinder communications, enabling your employees to work more efficiently and connect more easily with both customers and colleagues.
Our APIs and published SDKs enable you to utilize the RingCentral system as an open, self-service platform. Out-of-the-box integrations are available with leading business applications, allowing you to leverage the platform to integrate your communications into your custom business apps. Many plug-and-play integrations are available in our App Gallery, and our developer platform allows you to quickly create your own integrations and extensions.
Our APIs enable you to easily access the data you’re already managing—such as call logs, business rules, messages, and presence—directly within RingCentral. This enables richer and more innovative workflows for your customer service teams. For instance, a service agent could see who’s calling and then quickly access that customer’s call history and more.
Thanks to integrations with popular business tools, you can send Business SMS, multimedia, and fax messages directly from your favorite apps. Use the system to dispatch field personnel, or automatically notify customers of order status, delivery delays, problem resolutions, and more.
RingCentral improves the day-to-day efficiency for employees by enabling seamless dialing from within popular business applications or your company’s in-house solutions. With computer telephony integration (CTI), you can bring together your business communications and front-office applications with functions such as click-to-dial, screen pops, queuing, and prioritization.
Gain valuable real-time insights by analyzing communications data to pinpoint trends and volumes. Interested in monitoring call center operations or creating a live dashboard of sales activities? Our developer platform gives you direct access to your communications data so you can more closely monitor your business activities.
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