Technology

Reliability from the ground up

Since day one, we’ve focused on delivering enterprise-grade reliability and quality of service. We invest in our own technology and network, and our team of professionals proactively monitors and optimizes our platform 24/7/365.

Technology

Reliability

A culture of innovation

Rather than rely on others’ technology, RingCentral made a strategic decision early on to build our own technology and our own network. This commitment allows us to provide our customers with carrier-grade reliability and outstanding QoS at all times.

“RingCentral is fully redundant geographically in every location where the company operates. This is a key differentiator between RingCentral and its competitors as many are not geographically redundant internationally.”

— IDC

Keeping your company open for business

Natural disasters, power outages, and malicious network attacks can cause communications downtime that frustrates your customers and threatens your bottom line. Our distributed network is fully redundant in every location we serve, providing you with a truly global infrastructure that ensures 24/7 business continuity for your company.

“RingCentral helped us accomplish moving all of our critical systems to the cloud. This gives us a lot more diverse risk base and just lets us work from any location, something very important to our company.”

— James & Howard, CTO, Open Mortgage

End-to-end monitoring

RingCentral continually monitors the end-to-end performance of our network to ensure KPIs such as quality metrics, completion rates, and availability remain at peak levels. Globally, we have alarms in place that warn of widespread, significant drops in endpoint performance.

Real-time system information

Our self-service portal allows users to log in 24/7 to check the overall health of the RingCentral system. You can confirm in real time whether your communications services are up and running and monitor the resolution status of system-wide problems.

The Future of Cloud Communications:

A Success Roadmap

PDF

Disaster recovery

The RingCentral platform has been architected to support failover conditions in case of emergency. Using SIP trunking, RingCentral provides real-time disaster recovery by switching active services from one data center to another. Thanks to redundant internet connections, our fax, voice, voicemail, and conferencing services can all continue to operate without interruption.

Resilience during internet failure

RingCentral Persist™ offers advanced cloud capabilities and site resilience in the event of an internet outage. This feature allows enterprises to maintain calling features for a critical set of users and avoid service interruption on inbound and outbound calls, extension to extension dialing, and E911 emergency services.

The continuity and quality you deserve

Learn more about how our cloud-based platform compares to on-premises solutions, and what customers have to say about their experiences with RingCentral.

Case Study

Schoology Stays Connected with Remote Employees and Customers with Ease

WHITE PAPER

7 Business Benefits of Moving from an On-Premise PBX to a Cloud Phone System

DATASHEET

RingCentral Persist™