Since day one we’ve focused on delivering enterprise-grade reliability and
quality of service. We invest in our own technology and network, and our team
of professionals proactively monitors and optimizes our platform 24/7/365.
Rather than rely on others’ technology, RingCentral made a strategic decision early on to build our own technology and our own network. This commitment allows us to provide our customers with carrier-grade reliability and outstanding QoS at all times.
“RingCentral is fully redundant geographically in every location where the
company operates. This is a key differentiator between RingCentral and its
competitors as many are not geographically redundant internationally.”
Natural disasters, power outages, and malicious network attacks can cause communications downtime that frustrates your customers and threatens your bottom line. Our distributed network is fully redundant in every location we serve, providing you with a truly global infrastructure that ensures 24/7 business continuity for your company.
“RingCentral helped us accomplish moving all of our critical systems to the cloud. This gives us a lot more diverse risk base and just lets us work from any location, something very important to our company.”
RingCentral continually monitors the end-to-end performance of our network to ensure KPIs such as quality metrics, completion rates, and availability remain at peak levels. Globally, we have alarms in place that warn of widespread, significant drops in endpoint performance.
Our self-service portal allows users to log in 24/7 to check the overall health of the RingCentral system. You can confirm in real time whether your communications services are up and running and monitor the resolution status of system-wide problems.
The Future of Cloud Communications:
A Success Roadmap Download PDF
The RingCentral platform has been architected to support failover conditions in case of emergency. Using SIP trunking, RingCentral provides real-time disaster recovery by switching active services from one data center to another. Thanks to redundant internet connections, our fax, voice, voicemail, and conferencing services can all continue to operate without interruption.
Learn more about how our cloud-based platform compares to on-premise solutions, and what customers have to say about their experiences with RingCentral.
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