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Derrell James, Senior Vice President of Global Services & Solutions Engineering

Derrell James

Senior Vice President of Global Services & Solutions Engineering

Derrell is the Senior Vice President of Global Services and Solutions Engineering at RingCentral, where he leads the solutions engineering, custom solution engineering, professional services, customer success, and customer support teams. He oversees every aspect of the customer lifecycle experience, from solutions design to deployment and integration to post-deployment support and customer management.

James brings more than 30 years of services experience at major technology companies to RingCentral. He has held senior leadership positions at Perot Systems, EMC, ACS/Xerox, and most recently Avaya, where he was SVP of Global Strategic Services, responsible for a nearly $2 billion line of business.