RingCentral Professional™

Call logs FAQs

RingCentral Professional - Call Logs FAQ

How long are my records of calls and faxes stored in my account? >>

When someone dials your RingCentral number or if you dial out using your RingCentral number, the transaction is stored in your online account indefinitely. Each transaction is date- and time-stamped. Complete records—meaning the actual voicemail and/or fax sent to you—are accessible in your account for 30 days.

What kind of information is logged? >>

Call logs provide information on the type of transaction (e.g., call, fax), activity (missed, etc.), the length of the transaction, and the date and time. You can download this information for your main number and your extensions into an Excel spreadsheet for a cost analysis.

Where are my faxes and voicemail stored? >>

Faxes and voicemail are stored in your online account for 30 days; however, you can also have them sent to your email account, where they can be stored for a longer period of time.

How can I use Call Logs for a cost analysis? >>

Call logs provide information on the type of transaction (e.g., call, fax), activity (missed, etc.), the length of the transaction, and the date and time. You can download this information for your main number and your extensions into a Microsoft Excel® spreadsheet for your cost analysis.

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