RingCentral Office

Business SMS

Send professional text messages to colleagues, clients, and departments from your business number.

RingCentral Business SMS

Business SMS benefits:

Send unlimited texts.

  • Use your one business number for voice, fax, and text messages.
  • Send and receive text messages with up to 1,000 characters to and from RingCentral extensions or 10-digit local numbers.
  • Message colleagues, clients, and department groups. Recipients can reply via Business SMS or their native SMS.

Business SMS works on your mobile devices and desktops.

  • Text seamlessly across smartphones, tablets and desktop, Apple Watch®, and RingCentral for Desktop.*
  • Remove unwanted calls with number blocking and create a spam blacklist.
  • Receive push and email notifications of incoming messages.
  • Easily make a call, join a conference, or visit a website by tapping on detected phone numbers and URLs directly from text messages.
  • Instantly join a conference call with one tap from a text message invitation; no need to enter a participant access code.

Business SMS FAQS:

What kind of messages can I send and receive?

  • Text-only messages. Business SMS does not support short code, or multimedia messaging service (MMS).

Is there any limitation on storing my text messages?

  • Each user can store up to 5,000 text messages, including sent and received messages.

Can I send a group text?

  • Yes. You can send an SMS text to multiple recipients within your company and view the conversation in the same thread. If you send a text message to a couple of recipients containing an external 10-digit number, your text message will be separate messages.

Is Business SMS available for companies enabled with HIPAA requirements?

  • Yes. Business SMS is enabled for RingCentral customers with the HIPAA Conduit Settings activated. When activated, SMS messages will be automatically deleted every 30 days.

Can I send a text message to an international number?

  • RingCentral customers in the US and Canada can send and receive SMS messages with up to 160 characters to/from international numbers in supported countries. MMS is currently not supported.
    Once this option is enabled, there will be a charge for every international SMS sent and received.
*Text to 911 is available for US Office customers only. Not all 911 service centers have capabilities to receive text messages. Check with your local service center for the services they cover.