RingCentral Office

Call Logs

View a detailed call log of your incoming and outgoing calls, including caller identity, dialed extension, and the date, time, and duration of the call.

RingCentral Call Logs
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Benefits of Call Logs

Forecast costs and track productivity

  • Track expenses, transactions, billing, and other business metrics.
  • Get a snapshot of who your employees call and fax.
  • Return calls and respond to messages quickly with RingOut; click any number for single-touch dialing.

Search and sort call logs quickly

  • Search logs by date, date range, type of call (voice or fax), and whether the call was inbound or outbound.
  • Sort your call logs by duration and type, and gain insight on calling trends.

Flexible formats and easy access

  • Download Microsoft Excel® compatible call logs for detailed analysis and accounting.
  • Share call log information by attaching call log spreadsheets to emails.
  • Schedule automated delivery of call logs by email on a daily, weekly, or monthly basis.
  • Listen to recorded conversations directly from your call logs with download and playback options.

Call Logs - FAQs

Where are my faxes and voicemails stored?

  • The actual voicemails and/or faxes are stored for 30 days, up to 200 combined messages, in your online account.
  • All voicemails and faxes will also be stored indefinitely in your RingCentral for Desktop inbox (requires free download).

How long will my call logs be stored in my online account?

  • Records of inbound and outbound calls attributed to your RingCentral number(s) are stored in your call log system for up to 12 months.
  • Each transaction is date- and time-stamped.

What kind of information is logged?

  • The type of transaction (e.g., call, fax), activity (missed, etc.), the length of the transaction, and the date and time.

How can I use Call Logs for cost analysis?

  • Information for your main number and your extensions can be downloaded into an Excel spreadsheet for cost analysis.